The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies

ISBN: 0071603654

Category: Business


Posted on 2010-10-13. By anonymous.

Description


The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World By C.Britt Beemer, Robert L. Shook
Publisher: McGraw-Hill 2008 | 352 Pages | ISBN: 0071603654 | PDF | 1 MB



Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer research and marketing consultant, and bestselling business author Robert Shook offer practical advice on how to build a robust company culture based on the concept of unsurpassed customer-service designed to increase your market share.
A combination of extensive market research unprecedented in scope, as well as close studies of fourteen companies that excel in the area of customer service, The Customer Rules distills profitable lessons on how to achieve strong customer loyalty. Referencing specific research findings, Beemer and Shook examine the obstacles that too often distract a company's focus from its most important task--providing preeminent service and creating a unique customer experience. The authors then supply fourteen workable solutions to ensure the return of customers time and time again, including:

  • Instill the importance of customer service in every employee
  • Use a “small-town” approach to meeting customers' needs no matter how big your company is
  • Develop a unique identity your customers will seek out
  • Maintain a focus on the customer before, during, and after the sale


Success in retail, service, manufacturing, or any other business always boils down to the customer experience. Beemer and Shook use in-depth interviews with high-level managers from such companies as Chubb, NetJets, Edward Jones, Lexus, Johnson & Johnson, and Four Seasons Hotels to illustrate the best ways for creating exceptional customer service. The Customer Rules gives you the tools you'll need to become the undisputed leader in your industry.


NO PASSWORD



!!!No Mirrors below, please! Follow Rules!


Sponsored High Speed Downloads
6810 dl's @ 3515 KB/s
Download Now [Full Version]
7548 dl's @ 2647 KB/s
Download Link 1 - Fast Download
9841 dl's @ 2789 KB/s
Download Mirror - Direct Download



Search More...
The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies

Search free ebooks in ebookee.com!


Links
Download this book

No active download links here?
Please check the description for download links if any or do a search to find alternative books.


Related Books

  1. Ebooks list page : 7723
  2. 2013-02-13The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies... (repost) - Removed
  3. 2012-09-27The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
  4. 2011-08-28The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
  5. 2009-05-23The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities ...
  6. 2011-12-05Willpower Rediscovering the Greatest Human Strength - Willpower Rediscovering The Greatest Human Strength - Removed
  7. 2009-04-29[request]The Handbook of Employee Benefits: Design, Funding and Administration
  8. 2009-04-29[request]The Compensation Handbook : A State-of-the-Art Guide to Compensation Strategy and Design
  9. 2018-11-28The Tao of Poker 285 Rules to Transform Your Game and Your Life
  10. 2018-01-15[PDF] The Career Code: Must-Know Rules for a Strategic, Stylish, and Self-Made Career
  11. 2018-01-15[PDF] The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
  12. 2018-01-01[PDF] Hack-Proof Your Life Now!: The New Cybersecurity Rules: Protect your email, computers, and bank accounts from hacks, malware, and identity theft
  13. 2017-12-15[PDF] Your Customer Rules!: Delivering the Me2B Experiences That Todays Customers Demand
  14. 2017-12-02[PDF] Writing the Rules for Europe: Experts, Cartels, and International Organizations (Making Europe)
  15. 2017-11-07[PDF] The Transformation of Television Sport: New Methods, New Rules (Palgrave Global Media Policy and Business)
  16. 2017-11-05[PDF] Watching the English, Second Edition: The Hidden Rules of English Behavior Revised and Updated
  17. 2017-10-31[PDF] The Future Control of Food: An Essential Guide to International Negotiations and Rules on Intellectual Property, Biodiversity and Food Security
  18. 2017-10-04[PDF] The Official Rules: 5,427 Laws, Principles, and Axioms to Help You Cope with Crises, Deadlines, Bad Luck, Rude Behavior, Red Tape, and Attacks by Inanimate Objects (Dover Humor)
  19. 2017-04-13[PDF] Secrets, Sex, and Spectacle: The Rules of Scandal in Japan and the United States
  20. 2017-01-12[PDF] Writing the Rules for Europe: Experts, Cartels, and International Organizations (Making Europe)

Comments

No comments for "The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies".


    Add Your Comments
    1. Download links and password may be in the description section, read description carefully!
    2. Do a search to find mirrors if no download links or dead links.
    Back to Top